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Terms and Conditions


Welcome to the SIVVI.COM website ("Website"). By entering our Website, you agree to these terms and conditions (the "Terms"). Please review these carefully prior to making any purchases. By using this Website you agree to with these Terms.

SIVVI.COM is an online service of (“Sivvi LLC”) for the purpose of the sale of clothing, accessories and other items ("Product").

In order to be able to make purchases through the Website, you will be requested to register. The information sought will allow SIVVI.COM to handle your transaction efficiently and effectively.

As payment will be made online, it is important that you enter all the requested information accurately. This will ensure that there is no delay in the dispatch of your order. The information provided will be treated in the strictest confidence. We do not share any customer data to any third parties and all customer data is held on a secure server.

The Website is available only to individuals who meet the SIVVI.COM terms of eligibility, who have been issued a valid payment card, i.e., credit card etc. and who have authorised SIVVI.COM to process a charge or charges on their payment card in the amount of the total purchase price for the item or items.

By making an offer to purchase merchandise, you authorise SIVVI.COM to perform credit checks and to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your payment card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your payment card, to obtain an initial payment card I.D.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

SIVVI.COM may use the information you provide to conduct suitable anti-fraud reviews, the agency involved may keep a record of that information.

We reserve the right to restrict multiple quantities of a specific item being shipped to any one customer or postal address.

In case your personal information changes, please notify us by contacting Customer Care on the following email address customercare@sivvi.com.

SIVVI.COM may modify these Terms at our sole discretion. If you do not agree to the changes to these Terms, you should stop using this Website. By using this Website after any such change(s), you agree to comply with the Terms as changed. Any changes made after you have placed an order with us, will not affect that order, unless we are required to make the change by law.


When you make a purchase through the Website, you are offering to buy Product(s) for the price stated, subject to these Terms. All orders are subject to acceptance and availability. For more details about shopping at SIVVI.COM, please read our FAQs.


In the Website you are given an opportunity to select your preferred currency. You may choose between United Arab Emirates dirham, Saudi riyal, Bahraini dinar, Omani rial, Kuwait dinar, Qatari riyal, and United States dollar. The currency will be based on your device settings and I.P. address.

All currency priced items will be honoured as advertised unless it is obviously incorrect.

Please note that depending on your country, customs fees, duties and taxes may apply. All these potential surcharges are the responsibility of the customer. Should any such surcharges be applied, then the shipping provider will contact you for clearing them before releasing your order. Failure to pay these fees will cause the parcel to be returned to us at the customer’s cost.

Product prices are set at the beginning of each season, using existing currency exchange rates. The rates are subject to variation and may go up or down; therefore prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are markdown at any time during the selling period.

Prices may change at any time due to markdowns or price changes advised from suppliers and vendors. These price changes can reflect at any time throughout the day and may result in the price of a Product increasing or decreasing. These markdowns can be permanent or temporary, and any changes in prices are at the discretion of SIVVI and are in line with pricing guidelines from suppliers and vendors.


SIVVI.COM offers customers various payment methods including cash on delivery, credit card, debit card and PayPal. For further information about payment methods, please refer to our FAQs.


If a customer is not happy with their purchase they may obtain a full refund or exchange within 14 calendar days of receipt of the goods. For further information about refunds and exchanges, please refer to our FAQs.


SIVVI.COM retains legal ownership of the Product(s) until full payment has been made and such payment has been received. Legal ownership of the Product(s) will immediately revert to SIVVI.COM, if payment is refunded to you. Risk on the Product(s) will pass to you upon delivery.


All personal details you provide to us are dealt with in the strictest confidentiality. No information is disseminated by SIVVI.COM without your written consent unless required by law at detailed above.


All content available on the Website, including, but not limited to, text, graphics, logos, buttons, icons, images, audio clips, data compilations, and software, and the compilation thereof (the "Content") is the property of SIVVI.COM, our affiliates, our partners or our licensors, and is protected by U.A.E. and international copyright laws.

The trade marks, logos, and service marks displayed on the Website (collectively, the "Trade Marks") are the registered and unregistered marks of SIVVI.COM, our affiliates, our licensors or our partners, in the U.A.E. and other countries, and are protected by U.A.E. and international trade mark laws. All or any other trademarks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.

Except as set forth in the limited license in the section entitled "Limited License" below, or as required under applicable law, neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without our prior written consent.

For the avoidance of doubt, SIVVI.COM does not make any warranty or representation in respect of any other trade mark and all the trade marks presented at the Website belong to their respective owners.


SIVVI.COM “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Website. SIVVI.COM tries to ensure that the information on this Website is accurate and complete. SIVVI.COM does not promise that SIVVI.COM’s Content is accurate or error-free. SIVVI.COM does not promise that the functional aspects of the Website or SIVVI.COM’s Content will be error free or that this Website, SIVVI.COM’s Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.

By posting on any of our social media channels you agree to be solely responsible for the content of all information you contribute. You also grant to SIVVI.COM the right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to 72 hours to be displayed but SIVVI.COM does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please email customercare@sivvi.com.

SIVVI.COM reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public; information you consider confidential should not be posted to this site.


SIVVI.COM is not responsible for the content of any off-Website pages or any other website linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by SIVVI.COM, affiliates or partners of the referenced content, product, service, or supplier.

Your linking to or from any off-Website pages or other websites or applications is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, off-Website pages or any other website linked to or from the Website, nor does SIVVI.COM assume any responsibility or liability for the actions, content, products, or services of such pages, websites or applications, including, without limitation, their privacy statements and Terms. You should carefully review the Terms and privacy policies of all off-Website and pages and other websites or applications that you visit.


To the fullest extent permitted by applicable law, any dispute relating in any way to your visit to the Website and any purchase by you of any items from SIVVI.COM shall be submitted to confidential arbitration in Dubai, except that, to the extent you have in any manner violated or threatened to violate SIVVI.COM’s intellectual property rights, SIVVI.COM may seek injunctive or other appropriate relief in the U.A.E. Courts, and you consent to exclusive jurisdiction and venue in such courts.

Arbitration under this agreement shall be conducted under the rules then prevailing of the International Chamber of Commerce. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. To the extent arbitration is not permitted by applicable law, any dispute relating in any way to your visit to the Website shall be submitted to an appropriate court or other judicial body in Dubai, and all applicable provisions of this section shall apply.


You acknowledge and agree that these Terms, together with SIVVI.COM’s Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any Products from SIVVI.COM, and supersede and govern all prior proposals, agreements, or other communications.

If any provision of these Terms is held to be illegal, invalid or unenforceable in whole or in part, then these Terms shall continue to be valid as to the other provisions and the remainder of the affected provision. Any waiver of any of the provisions of these Terms by SIVVI.COM shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other provisions of these Terms.

Nothing contained in these Terms shall be construed as creating any agency, partnership, or other form of joint enterprise between us.

SIVVI.COM reserves the right to change these Terms at any time and we encourage you to revisit these Terms periodically to ensure that you are at all times fully aware of our Terms. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms.

SIVVI.COM reserves the right to refuse to supply Products to any person if they are in breach of any of the Terms of Use specified.

If you have any questions regarding these Terms, please send an email to customercare@sivvi.com.


Your use of this Website and any purchase by you of any Product from SIVVI.COM shall be governed by U.A.E law and you hereby submit to the exclusive jurisdiction of the U.A.E. courts. Please check back frequently to see any updates or changes to our Privacy Policy.


Our Customer Care team is on-hand to answer questions about ordering, shipping, delivery, refunds, as well as receive general feedback about SIVVI.COM. Please email us at customercare@sivvi.com, or you may also call us on +971 4 3832000 between the office hours of 09:00am and 05:30pm (GMT+4), Sunday to Thursday.


SIVVI.COM ("Sivvi", "we", "our", "us") is a trading name of Sivvi LLC. We respect the privacy rights of its online visitors ("you", "your", "yours") and recognise the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store, and use the information that you provide us with. As part of our commitment to your privacy rights and security, our website has been certified by VeriSign.

The following information is provided by SIVVI.COM to enable our online visitors to be fully informed of our Privacy Policies. By visiting SIVVI.COM, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link and SIVVI.COM is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details.


SIVVI.COM collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by SIVVI.COM. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order.

Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally, we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.


Our site uses cookies (very small files that are sent by us to your computer or other access device) which we can access when you visit our site in future.

There are four types of cookies:

1. Website functionality cookies - These cookies enable you to browse the website and use our features such as shopping baskets and wish lists.

2. Website analytics cookies - We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.

3. Customer preference cookies - When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.

4. Targeting cookies or advertising cookies - These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.


SIVVI.COM may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell or provide your details to third party marketing companies.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.


When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you:

(i) Email alerts for new products, special offers, events of interest and one-off marketing promotions. Such alerts may include marketing information about SIVVI.COM, our subsidiaries or selected business partners.

(ii) Direct mail alerts for new products, special offers, events of interest, and one-off marketing promotions. Such alerts will only include marketing information about SIVVI.COM.

We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by SIVVI.COM.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. Alternatively, you can change your email preferences or opt out of all emails by logging into My Account. To opt out of direct mail service or updates, please contact our SIVVI.COM Customer Care team on +971 4 3832000 (from a mobile or internationally) or by email at customercare@sivvi.com


To unsubscribe from SIVVI.COM email communications, please click the unsubscribe link within the email you have received. 


If for any reason you are concerned that the personal information held by SIVVI.COM is not correct, please visit the website and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Details, Shipping Details, and My Email Preferences. You can change or delete saved credit/debit card. 


If you require further information about our Privacy Policy, please go to the help section of the website where frequently asked questions (FAQ's) are answered. If you require more information, please go to the Contact Us section of the website and send an email to the relevant SIVVI.COM department. If you wish to talk to a member of our SIVVI.COM Customer Care team, please call  +971 4 3832000 (from a mobile or internationally) or write to: c/o Data Protection Officer at:

Saaha Offices A (Office E519)
Souk Al Bahar
Downtown Burj Khalifa
Dubai, UAE
PO Box 9421



In order to provide our customers with an online shopping experience with personalised features and content you will need to allow your computer, tablet or mobile phone to accept cookies.

The cookies we use do not store sensitive or personal information such as your name, address or payment details. The cookies used on our site simply provide the 'key' that is associated with the information once you are signed in.

First Party Cookies

The table below explains the cookies used by our platform provider Magento on our site www.Sivvi.com. Our site does not use all of the cookies below at the present time, but this list may be applicable in the future.

Cookie Name

Cookie Description


The association with your shopping cart.


Stores the category info on the page that allows to display pages more quickly.


The items that you have in the Compare Products list.


Your preferred currency.


An encrypted version of your customer id with the store.


An indicator if you are currently logged into the store.


An encrypted version of the customer group you belong to.


Stores the Customer Segment ID.


A flag, which indicates whether caching is disabled or not.


Your session ID on the server.


Allows guests to edit their orders.


The last category you visited.


The most recent product you have viewed.


Indicates whether a new message has been received.


Indicates whether it is allowed to use cache.


A link to information about your cart and viewing history if you have asked the site.


The ID of any polls you have recently voted in.


Information on what polls you have voted on.


The items that you have recently compared.


Information on products you have emailed to friends.


The store view or language you have selected.


Indicates whether a customer allowed to use cookies.


The products that you have recently viewed.


An encrypted list of products added to your Wishlist.


The number of items in your Wishlist.


Third Party Cookies

The table below explains the cookies we use in order to better understand our customers and their requirements.

Cookie Name

Cookie Description


  • _utma
  • _utmb
  • _utmc
  • _utmz

Allows us to research usage trends and visitor trends.


Notifies user of current cookie policy.


Registers that user has viewed newsletter sign up modal.


Used by system to display modal popups on the site.


Used to identify a type of category page by Magento.


Adobe Flash Cookies

Parts of SIVVI.COM may display video or animation content using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are similar to usual cookies, but they are managed differently by your browser.

If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings. Please bear in mind, that if you disable Flash cookies for SIVVI.COM you'll be unable to access certain types of content on the site, such as videos or animations.

YouTube cookies

We sometimes embed videos from YouTube channels using YouTube’s share/embed code feature. YouTube uses cookies to help maintain the integrity of video statistics, prevent fraud and to improve the site experience, among other things. YouTube uses cookies on both youtube.com and on videos embedded from youtube.com.

SIVVI.COM 'share' options

If you wish to 'share' SIVVI.COM content with friends through social networks – such as Facebook, Twitter or Google+ - you may be sent cookies from these social sites without our prior knowledge. We do not control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.


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